Privacy Policy

1. Who we are

BrightEra IT Solutions ("BrightEra", "we", "us", or "our") is an AI automation and IT services company based at Pokhran Road 1, Thane West, Maharashtra, India — 400606. We operate the website www.brighteraitsolutions.com.

If you have any questions about this policy, contact us at contact@brighteraitsolutions.com.

2. What information we collect

We collect information you provide directly when you fill out our contact form:

• Full name
• Phone number
• Work email address
• Company name (optional)
• Description of your automation needs

We may also automatically collect limited technical data when you visit our website, such as your browser type, referring URL, and pages visited, via standard server logs and analytics tools.

3. How we use your information

We use the information you submit to:

• Respond to your consultation request within 24 hours
• Understand your business needs and prepare a relevant proposal
• Send you information about our services where you have expressed interest
• Improve our website and service offerings

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Legal basis for processing (GDPR)

Where applicable under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

• Legitimate interests — to respond to enquiries and provide the services you requested.
• Consent — where you have explicitly agreed to receive communications from us.
• Contract — where processing is necessary to fulfil a contractual obligation with you.

5. Data sharing and disclosure

We may share your information with trusted service providers who assist us in operating our business (such as email and CRM providers), solely to the extent necessary to provide those services. These providers are contractually obligated to keep your data confidential and secure.

We may also disclose your information if required to do so by law or in response to a valid legal request.

6. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Enquiry data is typically retained for up to 36 months, after which it is securely deleted or anonymised.

7. Data security

We use bank-level encryption (TLS in transit, AES-256 at rest) to protect your information. Access to personal data is restricted to authorised personnel only. We sign a Non-Disclosure Agreement (NDA) before any discovery engagement begins.

Your data is never used to train AI or machine-learning models for any third party.

8. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete data.
• Deletion — request that we delete your personal data ("right to be forgotten").
• Restriction — ask us to restrict how we use your data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on our legitimate interests.

To exercise any of these rights, email us at contact@brighteraitsolutions.com. We will respond within 30 days.

9. Cookies and analytics

Our website may use cookies and similar tracking technologies to understand how visitors use the site. These are used solely for analytics and improving user experience — not for advertising or profiling. You can disable cookies in your browser settings at any time.

10. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

11. Children's privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

• Email: contact@brighteraitsolutions.com
• Address: BrightEra IT Solutions, Pokhran Road 1, Thane West, Maharashtra, India — 400606